Posted by Toyota Financial Services • £32K/yr to £40K/yr
MI Analyst - Customer Services
We are looking for an individual who is experienced in MI Reporting, where you will be responsible for creating and producing reports focusing on all departments within Operations.
This is a new and exciting role that could evolve in the future, so we need someone who is driven to continue to learn and develop their skills in their position.
We are looking for individuals to join our Customer Collections team, where you will provide effective arrears support to our TFSUK Customers, ensuring a high-level of service is provided at all times.
Working in a fast-paced environment, you will work to specific deadlines, maintaining the focus of delivering good customer outcomes.
Using your listening skills, you will communicate with customers always showing empathy and professionalism, adhering to regulatory standards (including Consumer Duty) at all times.
Our client is a fast-growing, technology-based business who are a market leader in the provision of energy data and services.
They are looking for a motivated Administrator within the Asset Team - this is one of the most exciting areas of growth within the business - adopting gas and electricity networks as they are constructed - taking on the responsibility for managing asset data and records, network maintenance and providing end customer services.
They have been established for over 40 years and as a business, they currently have over 3.5k customers and employ over 300 people - this role will be based at either their Epsom or Horley sites.
Then apply to this role as a Customer Service Representative, where you'll play a vital part in delivering top-tier service for our client's Mortgage and Savings customers.
Are you the go-to person for customer support and admin excellence?
Do you thrive in a role where you can make a real impact?
Posted by Toyota Financial Services • £55K/yr to £78K/yr
We are looking for those who are driven, with a strong background gained in collections, recoveries, arrears, complaints and relations.
We are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists.
A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing environment, and help implement further new processes with a focus on good customer outcomes.
A bit about the role: Operational management of the contact centre, overseeing the effective delivery of customer complaint handling, resolution, and support for customers who may be experiencing financial difficulties.
You will play a key part in delivery reporting on a regular and ad-hoc basis, by establishing and monitoring high standards of control over report preparation, data sourcing, data analysis and reconciliation.
A fantastic opportunity has arisen for a MI Analyst to join a market leading brand based in Epsom.
Posted by Dimensions Specialist Recruitment Ltd • £22K/yr to £24K/yr
Their aim to be the first choice for families' mortgages and savings, by providing an outstanding services that is fully backed by their excellent personal service and innovative products.
They are currently seeking additional Customer Service Representatives to due ongoing developments and with training you will become responsible for providing an efficient and effective administration and customer service for their Mortgage and Savings Accounts.
As a financial services organisation who have been in business for over 125 years, they take great pride on providing a professional service to over 47,000 customers throughout England and Wales.