A Customer Service Quality Coordinator is responsible for continuously reviewing work items through quality monitoring and auditing to ensure compliance and adherence to the NHBC Customer Services processes and regulatory requirements.
One of our Milton Keynes based clients require an Implementation Coordinator to join their Installation team.
The Implementation Coordinator reports directly in to the Senior Implementation Manager and is responsible for supporting with all site installation services, working in partnership with the Sales Support Team and an Ecosystem of Installation Partners.
Working closely with the planning and account management teams, the role will be responsible for reviewing open service jobs, customer reporting and third party systems management in order to provide dedicated, pro-active service support to UCC National accounts.
The Role
Set-up and maintain customer reports using MS Excel, regularly review open jobs and ensure Service Level Agreements (SLAs) are met.
Liaise with key accounts and third party facilities teams, maintaining a strong relationship with key stakeholders.
First line support for customers' arranging coffee machine installations.
Support our sales team processing customer orders.
General
Working with a small friendly team, you will provide a courteous, efficient, and effective service, which maintains UCC's positive company image through maintaining high standards of customer communications.
We are looking for a dedicated Customer Service Coordinator to join a dynamic team, responsible for delivering customer service excellence in line with contractual requirements.
This role involves dealing with a customer face to face, providing first class service to their queries and trying to resolve their concerns/ issues the best possible way.
Customer Service Coordinator
Salary Band: Dependent upon experience £24,000 - £32,000.
We are looking for a dedicated Customer Service Coordinator to join a dynamic team, responsible for delivering customer service excellence in line with contractual requirements.
This role involves dealing with a customer face to face, providing first class service to their queries and trying to resolve their concerns/ issues the best possible way.
Customer Service Coordinator
Salary Band: Dependent upon experience £24,000 - £32,000.
Due to company expansion, they are looking for an experienced fleet coordinator to join their team, working alongside the fleet manager, playing a crucial role in managing a large fleet and being the main point of contact for business customers.
My client is a busy and expanding courier company based in Milton Keynes.
Fleet Coordinator - Key Responsibilities
Manage and oversee the fleet of 300 vehicles, this includes the company's own vehicles, and hired vans.
We have an exciting opportunity for an administration professional to join our busy team.
Excellent communication skills are essential as this role requires well written emails, verbal contact with varied parties that thoroughly respond accurately to the needs of the customer.
It is essential that you have a real passion for offering a fantastic customer experience and have the ability to deliver results within a deadline.