The Neighbourhood Service manager is responsible for driving performance improvements in customer experience, ensuring value for money and improving customer satisfaction through developing safe and harmonious neighbourhoods that address the needs and concerns of our customers.
This role delivers key objectives and operational management of our core landlord service.
The Neighbourhood Manager monitors compliance with housing and tenancy law, regulation and good practice, ensuring open, transparent and fair services are provided; taking into account the diverse needs of our customers.
Supervising and managing identified Managers within the service to support them and their teams to deliver a high-quality service to children and families, which helps to keep them safe and to meet their needs.
General
The Service Manager will be responsible for overseeing 6 Children's Homes that provide residential support.
Venn Group are currently working with an organisation in Middlesbrough who are seeking a Service Manager to start at short notice on a 6 month contract.
To lead on the housing management strategy improvement plan and review all policies, processes for housing management and sheltered services, using business intelligence, benchmarking data to deliver transformation to services.
To monitor and analysis of statutory KPI's and LPI's and setting and monitoring appropriate performance targets to deliver an efficient and streamlined service.
To deliver a value for money neighbourhood and sheltered housing service which builds safe and sustainable communities, provides excellent resident experience, improves satisfaction and enhances the quality of life and opportunity for residents.
The Directorate PA will provide a full and comprehensive administrative service to the Head of Operations/Directorate Management Team and manage and co-ordinate the administration in the Secretariat, ensuring the most efficient and effective use of resources.
Working pattern: Monday to Friday, 09:00am - 17:00pm