The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
Looking for a meaningful leadership role in housing services?
As the Team Leader, you'll oversee a dedicated group of officers who are the first point of contact for individuals facing homelessness or housing threats.
To ensure top-notch customer care, acting with integrity and courtesy at all times.
I'm looking for an experienced ServiceNow Team Leader / Scrum Master to join a leading consultancy that delivers technical innovation and digital transformation in the Public Sector.
You will be leading large-scale transformation journey's that have core ServiceNow deployments (incorporating multiple ServiceNow modules) as there focus.
Due to the nature of the role you will need to hold valid SC clearance or be willing and able to undergo the clearance process.
Field Service Team Leader required for a high-end, B2B service-based company based in Essex.
Managing a team of 10 Service Technicians, this will involve working with the management team and planners to ensure an exceptional customer experience within service maintenance visits.
Although the company are rapidly expanding and now cover most of the UK, this role will cover the West side of London.