New role! Our client is a leading technology company based in Hertfordshire, specializing in managed services to company's across the UK. We are currently seeking a dynamic and experienced Service Desk Team Leader to join our team. If you have a passion for technology, excellent leadership skills, and expertise in Azure and Windows environments, we want to hear from you!
Responsibilities:
- Reporting to the ServiceDesk Manager, you will lead and manage a team of service desk analysts, ensuring efficient and effective service delivery.
- Provide technical guidance and support to team members.
- Oversee incident management, problem resolution, and service requests.
- Collaborate with other IT teams to ensure seamless operations.
- Maintain a high level of client service, ensuring accurate and timely responses.
- Identify service trends and implement process improvements.
- Conduct training sessions for service desk analysts.
- Ensure service delivery meets SLAs.
Requirements:
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Technical Skills:
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Strong working knowledge of Microsoft Windows environments, including Windows 10/11.
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Experience supporting O365, Exchange, Azure, and Active Directory.
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Familiarity with Microsoft Intune Device Management and Azure AD.
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Azure fundamentals or Azure Administration certifications preferred.
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Leadership Skills:
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Proven experience in team management or team lead roles.
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Excellent communication, interpersonal, and motivational skills.
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Ability to lead by example and inspire team members.
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Education:
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A-Level or equivalent (preferred).
Apply ASAP!