The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
Looking for a meaningful leadership role in housing services?
As the Team Leader, you'll oversee a dedicated group of officers who are the first point of contact for individuals facing homelessness or housing threats.
To ensure top-notch customer care, acting with integrity and courtesy at all times.
We're on the lookout for a dynamic individual to lead our exceptionally talented client support administrative team.
Join our vibrant team, where we believe in the power of people to drive success.
Picture yourself in a client-focused environment, where every day brings new challenges and opportunities for growth, where you'll inspire and motivate a talented group of individuals, fostering a culture of collaboration and excellence.
I'm looking for an experienced ServiceNow Team Leader / Scrum Master to join a leading consultancy that delivers technical innovation and digital transformation in the Public Sector.
You will be leading large-scale transformation journey's that have core ServiceNow deployments (incorporating multiple ServiceNow modules) as there focus.
Due to the nature of the role you will need to hold valid SC clearance or be willing and able to undergo the clearance process.
We are on the lookout for a Customer Service Team Leader to join one of our lovely clients who are based in Southall!
We are looking for someone who has experience supervising a customer service team, along with excellent communication and organisation skills and who enjoys working in a busy working environment!
You will lead and manage a small Helpdesk team and report to Line manager, carrying out a variety of technical and co-ordination tasks to meet customer requirements as the team leader and engineer at Helpdesk.
A highly successful IT and telecommunications services company based in central London seek a Helpdesk Team Leader.
Ideal candidate for this role should have wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software.