A highly successful IT and telecommunications services company based in central London seek a Helpdesk Team Leader.
You will lead and manage a small Helpdesk team and report to Line manager, carrying out a variety of technical and co-ordination tasks to meet customer requirements as the team leader and engineer at Helpdesk.
Ideal candidate for this role should have wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software.
Someone who has experience as Team Leader / Sub-Leader in IT industry will be welcomed!
TYPE: Permanent, full time
WORKING DAYS: 35 hours per week, Mon-Fri 8:00-16:00 / 9:00-17:00
LOCATION: Central London
SALARY: Up to £35,000 plus paid commuting
Helpdesk Team Leader Main Responsibilities:
- Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact
- Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components
- Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components
- Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software
- Active Directory administration / Azure AD administration based on the procedure/instruction
- Public cloud-based server administration based on the procedure/instruction
- Queuing management with IT support ticket system
- Supporting people whenever they encounter challenges with computers and network devices
- Maintaining and updating technical documentation regularly
- Proof of concept testing new hardware and software before full-scale installation
- Temporary or long-term customer support at their office, if required
- Project and service delivery schedule management
- Careful consideration to ensure profitable systems and implementation
- Maintain secure operations and keep the environment tidy
- Periodical status report to line manager
- Cover early shifts as a part of team rota
- Travel over the world for business purposes as and when required
- Handle ad-hoc requests from line managers
- Communicating goals and deadlines to team members
- Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations
- Performing customer service functions, including interacting with customers and answering questions
Helpdesk Team Leader Ideal Candidate:
- Team leader/Sub-leader in IT industry is preferred
- Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software
- Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles
- Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred
- MS fundamental or more than certification holder or corresponding skills holder are preferred
- In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac)
- In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM)
- In-depth knowledge of internet, network protocols and devices
- Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred
- Practical experience with Microsoft 365 administration is preferred
- Working knowledge of employer's operations
- Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts
- Excellent customer service skills; attention to details
- English proficiency business level
** All applicants must have the right to work in the UK as the Company is not able to offer visa support.
If your application is successful, you will be contacted within two business days.
We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.