The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
We're on the lookout for a dynamic individual to lead our exceptionally talented client support administrative team.
Join our vibrant team, where we believe in the power of people to drive success.
Picture yourself in a client-focused environment, where every day brings new challenges and opportunities for growth, where you'll inspire and motivate a talented group of individuals, fostering a culture of collaboration and excellence.
I'm looking for an experienced ServiceNow Team Leader / Scrum Master to join a leading consultancy that delivers technical innovation and digital transformation in the Public Sector.
You must have a proven track record in ServiceNow.
Due to the nature of the role you will need to hold valid SC clearance or be willing and able to undergo the clearance process.
We are currently recruiting for one of the UK's Leading FMCG companies who are looking for a Service Delivery Team Leader.
It's an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device!
The purpose of the Team Leader role is to take responsibility for setting the standard and leading the team to deliver an exceptionally high professional standard of service.
Purpose of the Role
To offer exceptional Customer Service to customers, retailers, and visitors.
Field Service Team Leader required for a high-end, B2B service-based company based in Essex.
Managing a team of 10 Service Technicians, this will involve working with the management team and planners to ensure an exceptional customer experience within service maintenance visits.
Although the company are rapidly expanding and now cover most of the UK, this role will cover the West side of London.