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About the role Mercedes-Benz of Watford is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Sytner Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing. Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on... We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Location Stanmore Reporting to Case manager and family Salary £21-£22 per hour Working hours Term time Monday to Friday 14.20 to 20.20 Saturday 12.00 - 18.00 School holidays Monday to Saturday 12.00 to 18.00 We have an exciting opportunity for a highly skilled, enthusiastic support worker to join a caring and nurturing family home. This permanent position is ideally suited to someone with previous experience of caring for a child with a brain injury. Experience of working within a family home with more than one child would be an advantage. You will work closely with a warm, welcoming family and a team of qualified therapists. You will provide care and support for a young client with a brain injury and his two siblings. You will lead on tasks relating to the care and welfare of our client and his siblings, ensuring their comfort and safety. Working within this family home is a rewarding experience where you will feel valued and contribute to the positive recovery of our client. In your new role you will Support the client and siblings with everyday tasks such as homework, educational play etc Facilitate and support the children in decision making; promoting choice and independence Assist the client with personal care tasks as necessary whilst maintaining privacy and dignity Implement care plans and strategies to assist our client to communicate, manage his emotions and behaviour Provide encouragement, reassurance, and guidance appropriately to all 3 siblings Observe sibling dynamics and promote a harmonious home environment Communicate and work with parents, therapy teams and other professionals where necessary Keep accurate records Drive our client and siblings to and from school and to community locations as requested by parents Assist the children with bedtime routines and to maintain a healthy sleep routine. Person Specification Previous experience of caring for children with brain injury Experience of working in family environments with more than one child Excellent communication skills Reliable and trustworthy Ability to use initiative and apply creative solutions in an environment that can sometimes present multiple challenges Understand the importance of confidentiality and the need to follow policy and procedures Experience in promoting positive behavior Ability to build positive trusting relationship with the client and family Working as part of a wider team liaising with parents, case manager and where appropriate other professionals Basic knowledge of information technology, ability to use word, read/send emails, take part in remote meetings Good levels of Maths and English Basic cooking skills Full clean driving license and access to own vehicle Non smoker A proactive attitude and willingness to take direction from a team of qualified therapists Additional benefits include DBS costs covered Annual leave Pro rata Workplace pension Reasonable expenses for the role covered Training from Psychology and Speech and language therapist Supervision from Psychology and case manager Additional training specific to the role To apply Right to work in the UK Enhanced DBS or willingness to obtain Provide 2 references Detailed CV required