We're looking for an ASC Customer Service Team Leader to lead and manage a team within both corporate and ASC customer services to deliver an efficient, accurate and consistent level of customer service, ensuring that appropriate service delivery standards and procedures are implemented and maintained.
IR35 Status: Inside IR35
Your duties will include
Provide effective leadership and management to the Customer Service team for which you are responsible, by the recruitment, mentoring and management (including performance management, appraisal reviews etc.
Lead officer responsible for the administration of the Local Government Pension Scheme, including managing the implementation of relevant legislative changes.
Assist the Head of HR Operations in the management of the £30m (annually) pensioners' payroll.
Assist the Head of Treasury and Pensions in managing and the £65m Pension Fund income and expenditure budget.
We are seeking a dedicated Team Leader for our Customer Service department who is passionate about leading a team to deliver exceptional service in the Not For Profit sector.
The successful candidate will be responsible for driving team performance, improving customer satisfaction, and fostering an environment of continuous improvement.
Not for Profit organisation based in the Scottish Borders