As a Customer Service Representative, you'll be responsible for the behind-the-scenes processing service, looking after all web and email-based customer enquiries, such as applications, enquiries, complaints, written correspondence and other back-office activities.
The role will involve providing specialist advice, quick thinking and cross referencing to clear set processes, guidance and systems.
You will move across different processes of the scheme learning new skills and processing different types of customer correspondence.
Posted by Randstad Technologies • £13/hr to £17/hr
A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6 months contract with possibility of extension
My global pharmaceutical client, based in Buckinghamshire, are looking for a Spanish Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a 12-month basis.
Purpose
The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer.
We are currently seeking enthusiastic and customer-focused individuals to join our clients friendly Member Connect team as Contact Centre Representatives.
Industry: Pensions
As a leading UK consulting and administration organisation specialising in the pensions and insurance sectors, our client is dedicated to creating a vibrant workplace where diversity is valued and employees can thrive.
Posted by IQ Talent Solutions • £500/day to £525/day
General
Service Managment Specialist - Central Government - £500 - £525 a day - 4 month initial contract - Outside IR35 - (remote with travel to UK offices)
The Service Management Specialist will play a key role in ensuring the successful design, transition, testing and implementation of service management components, with a focus on the non-digital elements of the service.
Service Operating Model (SOM) and Service Management Handbook Development
Collaborate with digital and operations teams to develop the Service Operating Model and Service Management Handbook.
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Reporting directly to the Customer Service Supervisor the Customer Service Specialist is responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements.
Our client, a world leader in their field, are seeking a customer service assistant to join their team on a fixed term basis until July 2025, however there is a strong possibility that this may be made a permanent position within this time.
The role is offered predominantly on a remote basis, with the requirement to come into the office approx 2/3 times per month, and the understanding that you are required to come in as the business needs for meetings, events and such like.