Posted by Mulberry Recruitment • £33K/yr to £36K/yr
My client who are based in Winnersh are seeking a Customer Service Manager to join their fast growing team.
The role of the Team Manager is to manage and support a Client Services Team in providing exceptional servicing to a portfolio of clients.
The Team Manager will be the first point of contact for the team and will be expected to have the skills and knowledge to understand and resolve any issues that should arise
We're looking for a motivated Digital Customer Service Team Manager to lead, develop, and inspire a team of Digital Customer Service Advisors in delivering outstanding service to our customers.
Lead a team of approximately 13 Digital Customer Service Advisors (CSAs), primarily handling customer interactions on social media, with occasional support on other channels such as voice.
Demonstrate exceptional communication and influence skills to inspire and guide the team, transforming complex or emotionally challenging situations into positive outcomes.
Posted by Bracknell Personnel Services • £22K/yr to £27K/yr
Essential Duties and Responsibilities
Support the Customer Support Managers in handling the day-to-day operational aspects of the Customer / Supplier interface in a professional, diligent and responsible manner.
General
Acting as the key interface between customers and internal support departments ensuring strong and lasting relationships are built and maintained at all levels.
You will be working alongside a team who manage our clients Customer Accounts in-line with contractual commitments and ensuring program expectations and KPI's are met or exceeded.
Managing communication from customers via telephone and email with regards to any aftercare enquiries.
General
We are seeking a confident and proactive individual to join our client's Service Team, providing aftercare support to customers.
To succeed in this role, you should have excellent communication and organisational skills, as you will be coordinating with both customers and engineers daily.
Working as the IT Programme Manager you will be responsible for the successful delivery and monitoring of core strategic programmes within a portfolio of change, with proven experience of delivering projects for Adult Social Care and Children's Services.
We have a fantastic new job opportunity for an IT Programme Manager with proven experience of delivering and managing projects within Adult Social Care and Children's Services, staff management skills and ability to understand technical system designs and concepts.
IT Programme Manager with proven experience of delivering and managing projects within Adult Social Care and Children's Services, staff management skills and ability to understand technical system designs and concepts is required for a well-established organisation based in Wokingham, Berkshire.
Working as the IT Programme Manager you will play a key role in the successful delivery and monitoring of core strategic programmes within a portfolio of change, with a proven experience of delivering projects within Housing Services.
IT Programme Manager with proven experience of delivering and managing projects within Housing Services, staff management skills and ability to interpret technical Housing designs and concepts is required for a well-established organisation based in Wokingham, Berkshire.
We have a fantastic new job opportunity for an IT Programme Managerwith proven experience of delivering and managing projects within Housing Services, staff management skills and ability to interpret technical Housing designs and concepts.
Our client based in Reading, Berkshire is currently looking to recruit a Customer Service Administrator to join their small friendly Customer Service Team.
This role will play a pivotal part in providing exceptional Customer Service, supporting the Customer Service and Service Delivery teams.
You'll support key accounts, handle enquiries, complaints, and correspondence promptly and effectively, managing calls, co-ordinating and ensuring timely order processing and delivery, and proactive problem-solving.