Our client based in Reading, Berkshire is currently looking to recruit a Customer Service Administrator to join their small friendly Customer Service Team.
This role will play a pivotal part in providing exceptional Customer Service, supporting the Customer Service and Service Delivery teams. You'll support key accounts, handle enquiries, complaints, and correspondence promptly and effectively, managing calls, co-ordinating and ensuring timely order processing and delivery, and proactive problem-solving. Your work day will be varied and you'll need to have a flexible, proactive approach to your work.
Duties/Requirements:
- Managing incoming calls and queries.
- Monitoring shipments and addressing delivery issues.
- Facilitating communication for customer accounts.
- Performing administrative duties and maintaining documentation
- Strong communication and problem-solving skills, detail-oriented with the ability to work under pressure without close supervision.
- You'll need to be self-motivated, highly organised with the ability to follow multiple processes, tasks and instructions quickly and accurately.
- Proven track record of positive customer interaction in a Customer Services team and/or sales support environment
- Proficient in the Microsoft Office suite.
- Excellent literacy and administration skills, and have dealt with customer enquiries
- Be able to plan, prioritise, schedule and manage a number of tasks concurrently meeting set deadlines.
- Great attention to detail, high standards and a sense of pride, resulting in a job well done.
- Team player with excellent timekeeping.
Salary:
- Basic Salary £25,000
Benefits:
- Free on-site car parking
- Within walking distance to Train Station
- Enhanced holiday package
- Hours: Monday - Friday 8.30am - 5.30pm