The Neighbourhood Service manager is responsible for driving performance improvements in customer experience, ensuring value for money and improving customer satisfaction through developing safe and harmonious neighbourhoods that address the needs and concerns of our customers.
This role delivers key objectives and operational management of our core landlord service.
The Neighbourhood Manager monitors compliance with housing and tenancy law, regulation and good practice, ensuring open, transparent and fair services are provided; taking into account the diverse needs of our customers.
The Service Manager will be responsible for overseeing 6 Children's Homes that provide residential support.
Venn Group are currently working with an organisation in Middlesbrough who are seeking a Service Manager to start at short notice on a 6 month contract.
Main duties of the job
Supervising and managing identified Managers within the service to support them and their teams to deliver a high-quality service to children and families, which helps to keep them safe and to meet their needs.
As the Repairs & Maintenance Manager, a key element of your role is the provision of a customer focussed approach, a primary touch point of which relates to the effective delivery of repairs and maintenance in support of in-situ tenants.
We are looking for a Repairs & Maintenance Manager to join our Cambridge based client on an initial 6-month assignment.
Your role will be to strengthen the repairs and contract management function to deliver an improved customer experience.
A fantastic opportunity has arisen for a Customer Service Administrator to join my clients Service and Maintenance Team.
As part of the Service and Maintenance Team, you will be responsible for making sure the equipment on loan to service users is kept well maintained and functions accordingly by booking in maintenance visits.
The role is very rewarding with an opportunity to become a permanent member of the team after 3 months.
To lead on the housing management strategy improvement plan and review all policies, processes for housing management and sheltered services, using business intelligence, benchmarking data to deliver transformation to services.
To monitor and analysis of statutory KPI's and LPI's and setting and monitoring appropriate performance targets to deliver an efficient and streamlined service.
To deliver a value for money neighbourhood and sheltered housing service which builds safe and sustainable communities, provides excellent resident experience, improves satisfaction and enhances the quality of life and opportunity for residents.