We are looking for a Repairs & Maintenance Manager to join our Cambridge based client on an initial 6-month assignment. As the Repairs & Maintenance Manager, a key element of your role is the provision of a customer focussed approach, a primary touch point of which relates to the effective delivery of repairs and maintenance in support of in-situ tenants. Your role will be to strengthen the repairs and contract management function to deliver an improved customer experience.
The successful candidate will be able the demonstrate a solid understanding of housing repairs, in addition, knowledge of voids management would be ideal. You will also have an understanding of National Schedule of rates and/or job pricing across trades. Candidates with a trade background would be advantageous.
This is a full-time role based in Cambridge. Some home working is available, but you must be able to attend the main office and sites around Cambridge. Parking is available on site.
Core responsibilities will include:
- To oversee and be responsible for the operational delivery of a high-quality repairs and maintenance service across mixed tenure housing stock, enhancing the customer experience
- Responsible for the operational management of void repairs through a surveyor and contractor
- Contribute to setting the strategic direction and budgets of managed service
- Establish effective reporting mechanisms for repairs data to ensure services are be monitored effectively and future demands and impacts can be identified to drive service delivery plans and budget setting
- Lead on investigating and resolving customer complaints across the Service Team
- Model and establish strong positive engagement with customers in line with best practice and current tenant satisfaction measures
Applicants for the role of Repairs & Maintenance Manager will need to be able to demonstrate the following key skills and experience:
- Significant experience in delivery of maintenance and small works to industry standards and methodologies
- Demonstrable experience of managing soft and hard facilities management in a large organisation, involving a critical understanding of relevant theory and/or principles outside of the immediate specialism
- Senior project management experience with responsibility for delivering an entire work programme
- Experience of budgetary control and budget monitoring of multiple cost centres
- Detailed knowledge and use of BMS systems and associated office support applications
- Demonstrable strong leadership/management skills; ability to lead a team and inspire with a sense of common purpose
- In depth knowledge of legislation and policy relating to Facilities Management, Estate Management, Estate Charge and public practices
- Awareness of corporate and estate infrastructure insurances and procedures
- Proven analytical and problem-solving capability; ability to visualise, express, and implement strategy
- Ability to work cooperatively at all levels, to promote a responsible and principled expression of the organisations' activities; ability to express ideas clearly by written or verbal means at different levels including board meetings and public meetings
- Numerate with high degree of accuracy and awareness of statistical analysis techniques
- IT literate. Proficient in Microsoft Word/Excel/PowerPoint/Outlook and Desk Top Publishing packages
- Degree level education/ level 7 vocational qualification or equivalent experience
- Professional membership of relevant body (Licensing Act 2003)
If you wish to view a full job description and discuss the role in more detail, please send a copy of your CV to our team today!