Posted by Peel Recruitment and Solutions Ltd • £35K/yr to £40K/yr
Summary
As the Service Manager, you will oversee the delivery of reliable IT and telecom services, ensuring an exceptional customer experience.
Your role will focus on managing the service and operations teams, resolving technical issues quickly and improving service quality.
You will also work with customers to understand their needs, ensuring the IT and Telecom systems operate efficiently and meet service-level expectations.
The Dialler Manager is responsible for managing the operation and optimisation of the auto-dialler systems within the business.
This role ensures that the dialler is used efficiently to maximise productivity while maintaining compliance with regulatory requirements and organisational standards.
As Ruby Energy continues its exciting growth, we have a brand new role available for a forward thinking Dialler Manager to join our growing team here at our offices in Fleetwood.
Posted by Hays Specialist Recruitment Limited • £35K/yr to £40K/yr
Dedicated to improving our service offering as we complete our company rebrand and leap into our next chapter, now is a great time to join our success story!
As our Service Delivery/Service Desk Lead, you will be based in the office 5 days a week, responsible for:-
Prestigious opportunity for a Service Delivery/Service Desk Lead within a pioneering technology team in the Energy sector.
There will be plenty of process improvements and efficiencies required, enhance the level of customer service they provide as standard make it outstanding, performance management of the team and developing individuals.
We are seeking a highly motivated and experienced Customer Service Manager or Senior Team Leader to join our amazing client on a 12-month fixed term contract to lead the customer service team.
The ideal candidate will have a passion for customer service, excellent leadership skills, and a proven track record of managing a successful customer service department.
Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
We are looking for a Customer Success Manager to join an all in one management software for Training Providers, who power customer's platforms and aid in the planning, managing and selling of training courses.
They work with companies across a variety of different industries including Education, Charities, Healthcare and Trade.
They're a completely unique solution and have enjoyed organic and steady growth over the past 20 years, however have still kept a close knitted and collaborative team with 35 people currently; many who have remained there for over 10 years.