About The Role
Supplier Account Manager
Our vision is to be the UK's number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability, and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone's peace of mind that the job's well done.
The Supplier Account Manager
will play a critical role in driving the performance of the business by managing our portfolio of waste and compliance partners.
The role involves negotiating pricing, ensuring service quality, resolving issues, and maintaining strong supplier partnerships. The ideal candidate will have a strong background in supplier relationship management, be comfortable with data and demonstrate the ability to drive for improvements and solutions across their supplier accounts.
Supplier Performance and Relationship Management:
- Establish, maintain, and nurture strong relationships with current and prospective suppliers.
- Analyse data to identify trends, risks, and opportunities for improving supplier relationships and service delivery.
- Conduct regular performance reviews with suppliers to ensure compliance with service level agreements (SLAs), and key performance indicators (KPIs)
- With the support of your Supplier Management Executive, manage and maintain our supplier order book, ensuring suppliers meet SLA deadlines.
- Reporting important information from Suppliers to Internal stakeholders
- Manage the resolution of supplier non-conformances.
Market Analysis, Price Negotiations and Portfolio Management:
- Analyse market data against supplier pricing to identify cost-saving opportunities.
- Negotiate pricing and service agreements with suppliers to ensure we can continue to offer the best value to our 50,000+ customers.
- Lead mobilisation projects to ensure cost saving opportunities are achieved where necessary.
Quality Assurance & Compliance:
- Collaborate with the compliance officer to ensure our suppliers perform their duties in line with required regulatory standard and support in rectifying any non-compliance issues.
- Onboarding of suppliers
- Remain up to date with key legislation and how it relates to Direct365 our suppliers and customers.
Collaboration & Communication:
- Work closely with internal teams, including sales, operations, and customer service, to align supplier activities with business needs.
- Reporting important information from Suppliers to Internal stakeholders
- Work on business improvement projects that will improve internal and external processes in relation to supplier management.
Line Management and Development:
- Provide support and guidance to your direct report (Supplier Management Executive)
- Report to Business Performance Manager on team performance
Who are we looking for?
- We are seeking a dynamic and dedicated individual to join our team.
- The ideal candidate is someone who remains calm under pressure and flexible in adapting to changing circumstances, ensuring smooth operations in any situation.
- You are highly organised, with a knack for managing multiple tasks efficiently without losing sight of the details. Driven by excellence, you continuously seek ways to improve and excel in your role, inspiring others to do the same.
- Your engaging personality enables you to connect with individuals across multiple departments both internally and externally, making use of your effective communication skills to convey ideas and information clearly and concisely.
- Assertive when needed, you can take charge and make informed decisions with confidence, being able to look at the bigger picture when deciding on the best course of action.
- If you are a proactive problem solver with a positive attitude, and a genuine passion for making a difference, we would love to hear from you.
Experience required.
We are looking to speak with individuals with the following skills/ experience:
Essential
- Proven track record of managing large accounts either supplier or customer facing
- Evidence of cost and/or contractual negotiations
- Management of data using Excel and power bi (or other business performance tools)
Desirable
- Knowledge of Waste, Compliance services or Facilities Management industry
- Previous line manager experience
In return for your commitment and expertise, you will get:
- A good salary plus bonus
- The opportunity to join a successful team that has achieved continuous growth for successive years.
- The chance of a career in a well-established company with great prospects for progression.
- Excellent training on our products and a suite of online courses to expand your skills.
- Free parking onsite that will save you a fortune.
- Discounts with retailers and online with PHS Perks.
- A 24-hour wellbeing helpline, company pension and more...