Do you have experience within a call centre environment, with a passion for helping people with the ability to make people feel listened to and valued?
If you are a confident, compassionate and positive person who always delivers a first-class customer experience during difficult times this is the role for you.....
Are you looking for an opportunity where you can really make a difference and take ownership of a problem and see it through to the end?
Posted by EllisKnight International Recruitment • £39K/yr to £46K/yr
The role
Experienced in managing service improvement for a complex framework agreement/Government contract or similar previously.
General
Working as a Service Improvement Manager, you'll be responsible for driving continuous improvement to support service excellence for a large and complex Government contract.
Exciting opportunity to join a large not-for-profit organisation that is deeply committed to helping vulnerable and marginalised groups.
Manage Vendor Contracts: Oversee third-party support contracts, ensuring SLAs are met and value for money is achieved.
Support the Head of Infrastructure: Assist in developing and improving customer-focused services, promoting efficiency through standardized procedures and systems.
General
Our Public Sector client is looking for an ICT Network Manager.
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
General
Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.