Service management (SC/NPPV3/CTC) consultant; Inside IR35
Day Rate: On request (Request made by end client)
My client currently is a supplier into a London based Law Enforcement agency, supplying a full PMO team solution working on a Digital transformation programme.
We are currently working with a Local Authority who are looking for a Service Review Consultant to lead and manage an independent, strategic, structural, and operational review of the Housing Benefit, Council Tax, NDR, Corporate Debt and Discretionary welfare schemes and functions, identifying areas of duplication and risk
Duties
Identify changes to future ways of working, based on best practice, to improve performance in service areas, adopting a customer led approach whilst improving current performance targets.
Make recommendations to the Council as to how best to build operational sustainability, capacity, and resilience in accordance with Whole Council Re-Design criteria and principles.
Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.
We are looking to recruit two Customer Service Planners to join our team in Waltham Forest (E4 8TD), based at our Osprey House Hub.
Our client is currently seeking a highly motivated and customer-focused individual to join their team as a Customer Service Advisor.
The successful candidate will be responsible for providing exceptional customer service to clients and customers, resolving issues and queries in a timely and efficient manner.
Key Responsibilities
Answering incoming calls and responding to customer emails.