Kingsley Consulting are recruiting a
Service & Hire Manager
for an innovative and dynamic safety company, who have upheld a long-standing reputation as a comprehensive safety solutions provider. This role offers an exciting opportunity to join a dynamic team and highly successful business as a
Service & Hire Manager,
taking responsibility for managing daily workshop operations whilst also fostering a positive and motivated work environment.
This role is a key appointment for the business and has the opportunity to progress into a Multi-site Management role over the next few years.
Role Overview:
We are seeking an individual with exceptional leadership qualities. Ideally if you have experience within the Tool Hire, Plant Hire or similar sector, that would be a distinct positive.
The Service & Hire Manager will oversee day-to-day operations in a busy workshop. The workshop has a high volume throughput of items returning from customers which require servicing and calibration along with a high volume of products distributed daily/weekly/monthly to customers across the UK.
This role requires effective coordination of resources, collaboration with internal and external contacts, and a commitment to delivering high-quality work within specified timelines. The position demands strong problem-solving skills and a proactive attitude to excel within the often-challenging world of critical safety.
Remuneration
: £Negotiable [DOE] + 25 days of annual leave plus bank holidays (3 or 4 days saved for Christmas shutdown), Company Sick Pay, Health Cash Plan, Employee Assistance Programme, Life Assurance, Pension and Eye Care Scheme
Location
: Wellingborough, Northamptonshire
Work Hours
: 8:00 am – 5:00 pm, Monday to Friday (1-hour unpaid lunch)
Candidates must have a flexible approach to working hours to meet business needs.
Key Responsibilities:
- Manage daily workshop operations and foster a positive, motivated work environment.
- Collaborate with the Workshop Team Leader to allocate and streamline workflow, ensuring adherence to SLA/KPI turnaround times.
- Schedule on-site visits and prepare engineers to complete visits.
- Maintain hire fleet at required levels, manage service stock levels, and address damages and write-offs.
- Ensure timely availability of necessary spares for service jobs.
- Collaborate with the line manager to implement and review systems and processes for continuous improvement.
- Oversee weekly stocktakes and the end-of-year audit.
- Investigate and address customer complaints and concerns from NCR reports.
- Maintain records of test equipment calibration, ensuring all equipment is up-to-date.
- Ensure staff receive appropriate training, including manufacturer training, and provide ongoing internal training/assessment.
- Collaborate with service centre channel partners to ensure workshop compliance.
- Adhere to Health & Safety Policies and Procedures, promoting a safe and healthy workplace.
Skills & Attributes:
- Strong organisational and prioritisation skills.
- Proven track record of process improvement and change management.
- Ability to multitask in a controlled manner and locate information efficiently.
- Positive attitude in a competitive market.
- Dependability and a strong sense of responsibility.
- Pleasant and cooperative demeanour with colleagues.
- Team player with strong interpersonal skills.
- Methodical planner with good PC skills (Word, Excel).
Diversity & Inclusion
Kingsley Consulting operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.