The Service Desk Advisor will also contribute to problem resolution to our customers.
Reporting to the office manager, you will be responsible for ensuring that the customers are receiving the appropriate assistance including managing all procedures related to the identification, prioritisation and resolution of end user requests, including the monitoring, tracking and coordination of Service Desk Functions.
An excellent opportunity has arisen for a Service Desk Advisor to join our client in their established local business.
The post holder will form part of the Service Desk Team to provide Level 1-2 support to clients on all matters relating to IT provision.
Whilst the primary role will be to use remote access software to resolve client issues and fulfil service requests, there will also be an occasional requirement to cover the IT Service Desk.
To support and maintain a high level of customer service focused on the needs of staff and associated teams.
Posted by Devonshire Hayes Recruitment Specialists Limited • £30K/yr to £33K/yr
You will be tasked with the following,
Devonshire Hayes have partnered with a fantastic organisation to help them secure a talented Service Desk Analyst.
Being the first point of contact for all IT-related support for the firm, ensuring that each support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionally.
Our client, a leading financial company based in Bromley, is seeking a dedicated Service Desk Manager to join their team on a permanent basis offering a competitive salary plus benefits.
Are you an energetic and experienced IT professional looking for your next challenge?
This on-site role requires a hands-on leader who can thrive in a fast-paced environment, manage a dynamic team, and ensure exceptional IT support.
We are seeking a dedicated Service Desk Manager to lead our service desk team, reporting directly to the Chief Digital and Information Officer.
Type: Permanent, Full Time
This role will manage end-to-end IT support and maintenance across a range of systems, ensuring high-quality service delivery from initial customer contact to resolution of complex technical issues.
Their expertise spans Facilities Services, Information Technology and Communication Services, and Energy Management Services.
Our client is dedicated to providing top-tier Facilities Infrastructure Services that empower organisations to focus on their core business activities.
They pride themselves on being "best-in-class," delivering on their promises, and maintaining a reputation for excellence.