Are you a customer service expert who understands the importance of outstanding customer experience and attention to detail ? Our client is a well-established supplier of commercial kitchen equipment services, across a wide range of sectors.
Responsibilities;
- Ensure all new calls are allocated to engineers in a timely manner
- Will effectively plan engineers call-outs to customers and ensure the work is allocated effectively
- Continually communicate with customers should any problems arise on site
- Monitoring and dealing with service call outs via the service desk email box
Are you:
- IT Literate (able to use Outlook and MS office suite of products)
- Able to provide a professional, friendly, can-do response when dealing with colleagues and customers
- A focused and strong team player
- Customer service focused with a polished and professional telephone manner
- An excellent communicator with a good eye for attention to detail
- Have strong experience in a service desk role (minimum 2 years ideally)
The role is office based with a salary of up to £24,000 plus benefits and a supplemental payment for any on call shifts (approximately one weekend in five)