An excellent opportunity has arisen for a Service Desk Advisor to join our client in their established local business.
Reporting to the office manager, you will be responsible for ensuring that the customers are receiving the appropriate assistance including managing all procedures related to the identification, prioritisation and resolution of end user requests, including the monitoring, tracking and coordination of Service Desk Functions. The Service Desk Advisor will also contribute to problem resolution to our customers.
Duties and responsibilities will include:
- Answering phones and responding to customer requests via email
- Log jobs
- Provide customers service information
- identify and resolve customer issues
- Follow-up on customer chasers, overdue jobs
- General reporting
- Reporting any escalations to the supervisor/manager
To be considered for this role you will need:
- Experience in a busy call centre
- Exceptional Interpersonal skills
- Ability to motivate others and be a team player
- Previous experience of working within a team
- Strong IT and documentation skills
Hours are Monday to Friday, 8:30 - 17:30 plus 1 in 3 Saturdays 9:00 - 13:00 (Saturdays are paid overtime at time and a half).