Provide prompt and effective technical support for all aspects of personal computing to users, resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service.
Ensure delivery of a high-quality customer-focused user experience, maintaining high standards of access, availability, usability, and service excellence.
Do you have previous service desk, customer service agent or first line support experience?
I am recruiting for an immediate Service Desk Coordinator to work for an Isleworth-based client who specialises in creating bespoke security solutions for a range of different clients, particularly within the healthcare and educational sectors.
Are you highly organised with great administration and communication skills?
Benefits: 25 Days Holiday BH, Company Pension, Private Healthcare, Flex Benefits (EMCOR UK discount scheme)
About EMCOR UK
We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations.
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability.
As a 1st Line Service Desk Engineer, you will be responsible for working within the Service Delivery Team as a first port of call for customer issues that require technical assistance during their day to day.
General
Fully Office Based
£22,500 - £26,000 Per Annum - Experience Dependent
Our client, a renowned Education Establishment, requires a Service Desk Analyst to provide IT support to staff and students within the school as well as being the first point of contact for IT requests, queries or issues.
IT Service Desk Analyst, Prestigious Education Establishment, Temporary, Central London, £15.70 ph plus holiday pay.
Assignment is to start as soon as possible and will last for 12 weeks.
This role sits within the company's service team so candidates will need to have an excellent telephone manner and 5 customer service skills, as well as strong data entry skills.
Working for a business who have a fantastic company culture and are highly supportive, you will be responsible for answering inbound calls, responding to emails and logging information onto the system.
This is a brilliant opportunity for a candidate with about 1 years' office administration/customer service experience.