Service Desk Analyst
Our well established client is looking for an IT Service Desk Analyst to join the team on a permanent basis.
Position Overview: We are seeking a talented and customer-focused IT Service Desk Analyst to join our team. As a Service Desk Analyst, you will play a crucial role in providing technical support to our clients internal users.
Key Responsibilities:
- Provide first-line technical support via phone, email, or chat to internal users experiencing IT-related issues.
- Diagnose and troubleshoot hardware and software problems, escalating more complex issues to the appropriate teams.
- Log and track all incidents and service requests using our ticketing system, ensuring timely resolution and documentation.
- Collaborate with other IT teams to implement and maintain effective IT solutions.
- Create and update knowledge base articles to assist users in resolving common issues independently.
- Participate in on-call rotation for after-hours support as needed.
Key skills
- Office 365
- Exchange
- Windows Operating Systems
- Active Directory
- Experience with ticketing systems.
- Strong Customer Service skills.
If you are interested in this role and would like to understand more then please click apply.