We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
Key Responsibilities
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with travel to our Blackpool offices essential on a weekly basis.
Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians.
We are seeking a Service Manager who will serve as a pillar of integrity for our client, maintaining competence through ongoing management training to update knowledge and skills.
In this role, the Service Manager will oversee the accurate and timely submission of payroll information, petty cash, DBS payments, and timesheets to meet deadlines.
In this role, the Service Manager will oversee complex care services, ensuring compliance with company policies and regulatory requirements, with a focus on achieving 100% audit compliance.
As the Guest Services Assistant you will ensure exemplary standards in communication to our customers, retailers and team members and be an ambassador for World Class Service delivery within The Trafford Centre.
Purpose of the Role
Your daily routine will vary so the ability to adapt to an ever-changing environment with an emphasis on proactive engagement is a must.