It's an exciting time to be a part of the Service Desk function at XMA.
Employer description
XMA supports your business every step of the way with our range of solutions and services, each one market-leading and fine-tuned to perfection.
From seamlessly deployed hardware and bespoke software solutions, to shielding your assets with cutting-edge security, let our expertise steer your business.
The focus of this Technical Support Specialist role is to provide technical support for customers accessing part and fully tracked services via the WCMS using the ticket system and in line with service level agreements.
This opportunity offers remote working and varied responsibilities, including adding new services and fault identification and resolution.
We are looking for a fearless and talented individual like you to join our mission to be the best that the industry has to offer.
Customer Service AdvisorContract: PermanentSalary: £23,463Working hours: 25 - 37.5 hoursA typical shift pattern that allows for two full weekends off in a 4-week rotation.
We recognise that this working pattern may not suit everyone, and may consider an alternative working pattern where possible.To ensure we can support our customers and store colleagues, our operating hours are:
For example, week 1 you'll work 44 hours spread across 6 days, week 2 you'll work 31 hours over 4 days.
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This isn't just a job; this is making a difference in people's lives every day.