We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey!
To lead, manage and motivate a team of 4-6 1st/2nd service desk professionals a background in Service Desk / Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally!
1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk
Provide prompt and effective technical support for all aspects of personal computing to users, resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service.
Ensure delivery of a high-quality customer-focused user experience, maintaining high standards of access, availability, usability, and service excellence.
We are delighted to be working closely with one of our fabulous long term clients who are based in the Uxbridge area, they are looking for a new Service Desk Administrator!
Do you have over 1 or more years of admin experience?
Do you have excellent written and verbal communication skills?