Are you an experienced IT professional with a passion for delivering exceptional IT services? Join our dynamic and modern technological environment as an IT Service Manager and play a key role in our continued success. We are looking for a highly skilled and motivated individual to lead our IT Service Desk and related services. Enjoy a competitive salary of £45,000 - £50,000 per annum, up to 10% employer pension contributions, 6 weeks holiday plus bank holidays, 50% fee remission for staff children, and additional benefits including free parking, lunch, and access to a swimming pool and fitness suite.
Key Responsibilities
- Service Desk Management: Oversee the operations of the IT Service Desk, ensuring efficient and effective responses to incidents and service requests. Monitor service desk metrics to ensure compliance with SLAs and quality standards.
- Technical Support: Coordinate troubleshooting, manage IT/AV support, and act as an escalation point for 2nd and 3rd line issues. Provide hands-on technical support as needed.
- IT Projects: Manage IT projects ensuring timely delivery in accordance with Agile principles. Maintain and update IT documentation and knowledgebase.
- Hardware and Software Management: Oversee the installation, maintenance, and upgrade of computer systems and software, ensuring compliance with defined standards.
- Continuous Improvement: Implement continuous improvement practices, ensuring efficient IT service delivery and effective decision-making.
About You
- Qualifications: BSc in Information Systems, Computer Science, or a related discipline. Additional certifications in Agile Principles, ITIL, or Business Analytics are advantageous.
- Experience: 3-5 years of managing an IT Service Desk in a similar technical environment. Experience with ITIL, Incident Management, and Microsoft 365. Familiarity with Mobile Device Management systems.
- Skills: Strong technical background, excellent troubleshooting skills, and proficiency in Excel. Exceptional communication, analytical, and organisational skills.
- Attributes: Proactive, detail-oriented, and able to build strong relationships with stakeholders. Committed to continuous professional development and adaptable to change.
Benefits
- Salary: £45,000 - £50,000 per annum, depending on qualifications and experience.
- Pension: Membership in a workplace pension scheme with up to 10% employer contributions.
- Fee Remission: 50% fee remission for staff children (subject to spaces and entry exams).
- Holidays: 6 weeks holiday entitlement plus bank holidays.
- Additional Benefits: Cycle to work scheme, free on-site parking, free lunch and refreshments (term time only), generous sick pay, and access to our swimming pool and fitness suite.
Application Process
Closing Date: 08.00am, Friday 14th June 2024.
Please apply as soon as possible, as shortlisting and interviews will be conducted on a rolling basis. Should a suitable candidate be appointed, we reserve the right to close the advert early. If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people. The successful candidate will undergo child protection screening, including checks with past employers and the Disclosure and Barring Service.
Join us and contribute to a vibrant and supportive community, where your skills and passion for IT can make a significant impact. Apply today!
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About GreatFind Recruitment
Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers,
Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses.
We are an equal opportunity provider.
Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.