1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk
We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey!
To lead, manage and motivate a team of 4-6 1st/2nd service desk professionals a background in Service Desk / Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally!
ITIL certification is expected alongside a good understanding of Service Management generally.
Experience in a man management role is an essential part of this job.
The role will also involve some shift work that covers 7 days a week between 8am and 8pm, and will be hybrid.
If you are seeking a new challenge or perhaps in a Lead Service Desk or supervisory role looking for a step up then please get in touch with Karen at Jump IT in the first instance.
Permanent role only, you must live within commuting distance of the Surrey offices.