We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
Key Responsibilities
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
Due to growth our client is looking for a Service Desk Manager to join them on a permanent basis, acting as an escalation point for other Engineers whilst being the go-to for any technical or people-related questions or queries within the department.
Our client, a leading MSP in the industry is seeking a Service Desk Manager to join their technical and friendly team on a full-time, permanent basis.
The ideal and successful candidate will have around 3 years' experience as a Service Desk Manager, used to managing a team of Engineers in an ever-changing and fast-paced technical environment.
Our client is a Kent based Managed Service Provider who are looking for a Service Desk Manager to manage their existing team.
The role is to work with the directors of a busy, successful Kent based Managed Service Provider to put in place the systems and procedures necessary for the business to grow.
The successful candidates will already have experience of working in a similar role within the MSP space.
My client are currently looking to bring on board an experience IT Service Desk Manager to support the business moving forward.
As one of the largest providers of affordable care, employing almost 1,000 people, our client offers rewarding roles with excellent training and career development pathways delivering services that customers can trust.
We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey!
To lead, manage and motivate a team of 4-6 1st/2nd service desk professionals a background in Service Desk / Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally!
1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk