Position: Service Desk Manager
Location: Corby (Hybrid Working)
Salary: £48,000 - £60,000
Are you an experienced Service Desk Manager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead a dynamic service desk team for a reputable charity based in Corby. This hybrid role offers a unique opportunity to contribute to a cause while leveraging your expertise in ITIL and JIRA.
Key Responsibilities:
- Lead and manage a team of 4 Service Desk Analysts.
- Oversee daily operations of the service desk, ensuring efficient and effective resolution of IT issues.
- Implement and maintain ITIL best practices to improve service delivery.
- Utilize JIRA for incident tracking, problem management, and workflow optimization.
- Develop and monitor performance metrics to ensure high-quality support.
- Collaborate with other IT teams to enhance overall user experience.
Requirements:
- Proven experience as a Service Desk Manager or similar role.
- Strong knowledge and practical application of ITIL frameworks.
- Proficiency with JIRA or similar service management tools.
- Excellent leadership and team management skills.
- Strong problem-solving abilities and a customer-focused mindset.
Benefits:
- Competitive salary range of £48,000 - £60,000.
- Flexible hybrid working arrangement.
- Opportunity to work for a meaningful cause with a dedicated team.
If you are a motivated and experienced Service Desk Manager looking for a challenging role in a rewarding environment, we would love to hear from you. Apply today and take the next step in your career with an impactful organization.