We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
Key Responsibilities
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
Our client is a Kent based Managed Service Provider who are looking for a Service Desk Manager to manage their existing team.
The role is to work with the directors of a busy, successful Kent based Managed Service Provider to put in place the systems and procedures necessary for the business to grow.
The successful candidates will already have experience of working in a similar role within the MSP space.
We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey!
To lead, manage and motivate a team of 4-6 1st/2nd service desk professionals a background in Service Desk / Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally!
1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk
Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who has a 50/50 split of being hands-on technical as well as managing the busy helpdesk team.
The company provide IT Support to clients within Cheshire and surrounding area's including cloud services, cyber security, software development and business continuity.
The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions.
To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services.
This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations.
We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld.
In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve any problems or technical issues.