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Are you currently looking for a varied and fast paced role within Customer Service/ Key account management? Would you be excited by the prospect of working for an ambitious and innovative, International Organisation? Our client based near Wetherby are looking to hire a proactive Customer focused individual to join their growing Customer Service team ASAP on a Full-Time Permanent basis. Salary: 25k to 30k per annum Location: Wetherby - Office Based Hours: Full Time - Monday to Friday - 8:30 to 17:00 Role Type: Permanent Role Focus: Customer Service, Supply Chain, Logistics, Export, Shipping. Job Responsibilities include: Fully cycle management of Key Customers/Accounts and Suppliers, focusing on building and maintaining strong relationships Responsible for customer's quotations and orders, ensuring the orders and quotes are processed in a timely and accurate manner Responding to Customer complaints and queries efficiently via email and over the phone Providing pricing support, managing inventory and stock in line with the Supply Chain and Production teams Producing multiple reports via Excel and internal ERP system Supporting the sales team by identifying cross-selling/upselling opportunities Closely liaise with other company departments to ensure customer expectations are met and exceeded in terms of quality, service, and timescale. Ad hoc Administrative duties, such as filing, scanning - when required Desirable skills Intermediate knowledge of Microsoft Excel Experience in working with systems such as Salesforce, Dynamics, SAP, JDE or similar Excellent Communication/ Relationship building skills Understanding of a Warehouse or Logistics operation Previous Customer Service experience within Logistics, Production, Supply Chain or Manufacturing. Experience in working with a large or niche product range/ multiple SKU's High level of resolve and confidence