Are you currently looking for a varied and fast paced role within Customer Service/ Key account management?
Would you be excited by the prospect of working for an ambitious and innovative, International Organisation?
Our client based near Wetherby are looking to hire a proactive Customer focused individual to join their growing Customer Service team ASAP on a Full-Time Permanent basis.
Salary: 25k to 30k per annum
Location: Wetherby - Office Based
Hours: Full Time - Monday to Friday - 8:30 to 17:00
Role Type: Permanent
Role Focus: Customer Service, Supply Chain, Logistics, Export, Shipping.
Job Responsibilities include:
- Fully cycle management of Key Customers/Accounts and Suppliers, focusing on building and maintaining strong relationships
- Responsible for customer's quotations and orders, ensuring the orders and quotes are processed in a timely and accurate manner
- Responding to Customer complaints and queries efficiently via email and over the phone
- Providing pricing support, managing inventory and stock in line with the Supply Chain and Production teams
- Producing multiple reports via Excel and internal ERP system
- Supporting the sales team by identifying cross-selling/upselling opportunities
- Closely liaise with other company departments to ensure customer expectations are met and exceeded in terms of quality, service, and timescale.
- Ad hoc Administrative duties, such as filing, scanning - when required
Desirable skills
- Intermediate knowledge of Microsoft Excel Experience in working with systems such as Salesforce, Dynamics, SAP, JDE or similar
- Excellent Communication/ Relationship building skills
- Understanding of a Warehouse or Logistics operation
- Previous Customer Service experience within Logistics, Production, Supply Chain or Manufacturing.
- Experience in working with a large or niche product range/ multiple SKU's
- High level of resolve and confidence