Service Administrator
Annual Salary: Starting at £26,000 (Full-Time equivalent)
Location: Elland
Job Type: Permanent, Full-Time/Part-Time (Flexible working pattern)
Reed is recruiting on behalf of a leading engineering company based in Elland, our client is looking for a Service Administrator to join their operational team on a permanent basis.
This role is vital to their continued business growth and will involve supporting clients, engineers, suppliers, and subcontractors. If you have experience in a service/administrative environment and are looking for a role with a variety of responsibilities, we would like to hear from you.
Day to Day of the role:
- Provide support to clients, engineers, suppliers, and subcontractors.
- Receive and respond to inbound calls and emails, ensuring timely updates of job statuses.
- Log client requests and call-outs on our CAFM system and update it with information from various stakeholders.
- Plan and monitor engineers' workloads across the UK.
- Perform general helpdesk administrative duties.
- Generate and issue purchase orders as well as client reports for key accounts.
- Monitor and manage operational KPIs to achieve SLAs.
Required Skills & Qualifications:
- Experience in a service/administrative role, ideally within a service industry.
- Understanding of building maintenance services is beneficial but not essential.
- Excellent telephone manner with strong literacy skills, including good spelling and grammar.
- Team player with good knowledge of Microsoft Office packages (Outlook, Word, Excel).
- Strong communication and organisational skills with the ability to multi-task.
Benefits:
- Competitive starting salary with a performance-based bonus scheme
- Flexible working arrangements to suit personal circumstances
- 25 days holiday per year (pro rata), plus bank holidays
- Company pension, sick pay, and life assurance
- Employee wellbeing scheme
- Opportunities for training and development