Posted by Polar Recruitment Services • £60K/yr to £70K/yr
As the Project Delivery Manager you will be working within one of the best known and admired brands in the world to provide Project Delivery Management and Technical consulting services within the team across Europe for their Service Operations.
You will be providing managed support to service managers throughout the European operations and working on system support and new projects, as well as with process improvement.
This role with utilise your extensive knowledge for business practices in the Customer Service business and business application knowledge - therefore, experience and knowledge on Enterprise Software solutions consulting would be highly beneficial.
As part of an ongoing project to bring our contact centre back into the UK, SES Water is seeking passionate and customer-focused individuals to join our team as Customer Services Advisors.
Are you ready to dive into a dynamic role where every day brings new challenges and opportunities?
Support the customer service team to ensure smooth delivery.
General
Are you an experienced Project Delivery Manager looking to join an outstanding organisation on a contract basis?
Our client based in Weybridge are currently recruiting for a candidate who has a strong knowledge for business practices in Customer Service business and business applications.
To maintain a Centre of Excellence and Best Practice in Applications Service Delivery by improving the technical performance of current applications and associated integrated technologies.
To develop, manage and co-ordinate the critical activities of assigned applications lifecycle management and service delivery, providing day to day support for the applications and related software, implementing and transitioning to new technical solutions, adopting best practice application operation and exploiting new technologies including 3rd Party Supplier Management.
-Resolution of incidents and service requests as timely as possible and within agreed SLAs and KPIs - Escalation of problems and/or capacity issues to the MySurrey Customer Engagement Team Leader - Flexing to support the MySurrey MI, Security & Problem Management team as directed by the MySurrey Customer Engagement Team Leader The Customer Value of this role is to resolve tickets.
Our immediate requirement is for an experienced Field Service Team Leader to be a key part of our Egham team, representing proAV, working closely with the Field Service Engineering Supervisor, taking full responsibility for providing and supporting a fully comprehensively trained Field Service Engineering team to support business requirements.
Role Overview
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.