Key responsibilities:
- Be part of the 24x7 rota on a one in four basis (flexibility required)
- Project Manage and lead major system outage situations on customer sites. This may include temporary management of other staff to resolve incident.
- Provide technical support to other Managed services functions.
- Repair and maintain hardware (Servers, PC's, Laptops, Printers and associated peripherals).
- Complete software incidents to customer/manufacturer procedures and specifications.
- Installation of hardware to manufacturers/customers specification. Complete MAC's to manufacturers/customers specifications.
- Utilise PDA to check and update allocated calls in a timely manner to achieve required SLA and reflect actual work done in real time.
- Communicate with Call Administration and the Branch throughout the day.
- Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed by the Branch.
Skills and experience:
- Good overall IT knowledge
- Full UK Driving Licence
- Software/hardware background/knowledge
- Excellent Customer Service skills
Ability to work under pressure
Salary Package: Competitive base salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am - 5.30 pm Monday - Friday and out of hours rota.