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Service Delivery - Telecoms If you have at least 2 years' experience in building phone systems on portals and delivering broadbands and are looking to join a company with a second to none reputation where you can work within a supportive and friendly team, this could be the perfect role for you. Let's look at the role and responsibilities: You will be responsible for managing client orders end to end and use the tools within the business to deliver a fantastic customer experience every time and both simple and complex solutions. You will be working within a knowledgeable team environment, who support each other to achieve the quality they are so well known for. You will be required to collaborate with your team mates to deliver service targets, on your own and collectively. You will be responsible for heading up the delivery of hosted and broadband services and your role will grow in time as the business expands. (Team will be 3 strong by end of 2024) Your responsibilities will also include on site and off site implementation of systems, including regular quality reviews with customers You'll also oversee all administration tasks for each customer: Hosted system builds / Orders / Leased lines / Cabling, Access points/ 365 / Cloud IT solutions where needed, with support from our vendors. If this sounds like you - here's what we're looking for in the ideal candidate: A minimum of 2 years building phone systems on portals. A proven track record in service & implementation using hosted products. The confidence and strong rapport building skills to be able to troubleshoot for a client on-site. The ability to be able to explain technical solutions to a client in a simple way. Being able to cable would be an advantage Experience with working on wireless access points You'll be a Team Spirited person, who collaborates well with others and shares ideas. You must have pride in your work and be as quality obsessed as the rest of the team! Proven practise in delivering client focused solutions based on customer needs. Demonstrable results in managing multiple queries at a time, with attention to detail. Competent user of MS Office products, particularly Word, Excel and Outlook. Experience in on-site and off-site system installations. You will need to have a Full UK Driving Licence What's on offer? up to £40k No Weekends or Bank Holidays. 4:30pm Finish Monday - Thursday, 4pm Finish every Friday. 21 days annual leave Training Programme with industry recognised Qualifications Personal Development Plan to get you where you want to go in your career. A supportive & friendly environment where you matter. On site Free Parking Company trips and incentives