£34K/yr to £40K/yr
England, United Kingdom
Permanent, Variable

Service Delivery

Posted by MIW GROUP LTD.

Service Delivery - Telecoms

If you have at least 2 years' experience in building phone systems on portals and delivering broadbands and are looking to join a company with a second to none reputation where you can work within a supportive and friendly team, this could be the perfect role for you.

Let's look at the role and responsibilities:

  • You will be responsible for managing client orders end to end and use the tools within the business to deliver a fantastic customer experience every time and both simple and complex solutions.
  • You will be working within a knowledgeable team environment, who support each other to achieve the quality they are so well known for.
  • You will be required to collaborate with your team mates to deliver service targets, on your own and collectively.
  • You will be responsible for heading up the delivery of hosted and broadband services and your role will grow in time as the business expands. (Team will be 3 strong by end of 2024)
  • Your responsibilities will also include on site and off site implementation of systems, including regular quality reviews with customers
  • You'll also oversee all administration tasks for each customer: Hosted system builds / Orders / Leased lines / Cabling, Access points/ 365 / Cloud IT solutions where needed, with support from our vendors.

If this sounds like you - here's what we're looking for in the ideal candidate:

  • A minimum of 2 years building phone systems on portals.
  • A proven track record in service & implementation using hosted products.
  • The confidence and strong rapport building skills to be able to troubleshoot for a client on-site.
  • The ability to be able to explain technical solutions to a client in a simple way.
  • Being able to cable would be an advantage
  • Experience with working on wireless access points
  • You'll be a Team Spirited person, who collaborates well with others and shares ideas.
  • You must have pride in your work and be as quality obsessed as the rest of the team!
  • Proven practise in delivering client focused solutions based on customer needs.
  • Demonstrable results in managing multiple queries at a time, with attention to detail.
  • Competent user of MS Office products, particularly Word, Excel and Outlook.
  • Experience in on-site and off-site system installations.
  • You will need to have a Full UK Driving Licence

What's on offer?

  • up to £40k
  • No Weekends or Bank Holidays.
  • 4:30pm Finish Monday - Thursday, 4pm Finish every Friday.
  • 21 days annual leave
  • Training Programme with industry recognised Qualifications
  • Personal Development Plan to get you where you want to go in your career.
  • A supportive & friendly environment where you matter.
  • On site Free Parking
  • Company trips and incentives