Posted by IQ Talent Solutions • £500/day to £525/day
General
The Service Management Specialist will play a key role in ensuring the successful design, transition, testing and implementation of service management components, with a focus on the non-digital elements of the service.
Service Managment Specialist - Central Government - £500 - £525 a day - 4 month initial contract - Outside IR35 - (remote with travel to UK offices)
Service Operating Model (SOM) and Service Management Handbook Development
Collaborate with digital and operations teams to develop the Service Operating Model and Service Management Handbook.
As the Service Manager will own and deliver medium scale services or will take responsibility for part of a large service under the direction of a senior delivery manager, to client and cost, risk, quality and service performance targets.
Typically these services will include systems; applications, technical infrastructure, business process and IT service provision, using multiple delivery channels.
The Business Development Manager will play a crucial role in leading and managing a team of Business Development Executives responsible for making B2B sales in the field.
The successful candidate will focus on driving sales growth, developing new business opportunities, and building strong relationships to achieve and exceed sales targets for our technology client's products and solutions.
There is potential for this role to be extended beyond the initial term or converted into a permanent position (subject to business needs, mutual agreement and satisfactory performance during the initial contract period).
The role of Project Manager is to provide related consultancy and project management in the field of Digital Building technologies, applications, process, standards for the company and their clients.
Our client is an exciting global consultancy, leading proptech business that provides highly specialised facility life-cycle integrated consulting services to the built environment and digital building service.
Their mission is to Build Tomorrow's Digital Planet through their highly qualified global team which is uniquely qualified to deliver high-performance sustainable landmark buildings through their integrated suite of services which include: Digital Building Services, Building Performance Services and Digital Facilities Management Services.
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Our leading Financial Services client is looking for highly skilled Project Manager to join their team for a 6 months initial contract.
The Consultant will be responsible for developing a comprehensive customer communications approach targeting millions of customers for client.
The goal is to enhance customer engagement, improve satisfaction, and ensure effective, consistent, and compliant communication across all channels via supporting the PDP process within P&S and coordinating the implementation across Open, Heritage and Policyholder Asset Management teams supporting the implementation of the clients private markets SAA.