We are seeking a dedicated Customer Service Agent to join our clients Sales Support Team within the Customer Support Department.
The successful candidate will be responsible for responding to customer queries received via phone, website, or email, processing orders, and resolving any issues that arise.
The goal is to ensure a high level of customer satisfaction.
Our client, a leading equipment service provider in the UK, is on the lookout for a proactive and customer centric Service Co-ordinator to join their team!
Our client is one of the UK's leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector.
BENEFITS
Saturday hours available to include in shift overall if required.
Work shift flexibility can be offered - core hours of 9am to 4pm must be covered for 4 days and earlier finish on a Friday (30 mins).
Posted by Macildowie Recruitment and Retention • £25K/yr
THE OPPORTUNITY
Your purpose in the role will be to undertake client specific duties and ensure the smooth running of the department by answering calls and emails in a timely and efficient manner, to provide an excellent level of customer service through all communication channels.
Macildowie are currently recruiting for Customer Service Advisors working for part of a large organisation based in Leicester City Centre.
General
Shifts will be Monday to Friday between 8am to 6pm
Posted by Victoria Mutual Finance • £23K/yr to £27K/yr
Receive customers and members (walk-in or telephone) promptly
Promptly receive all requests, queries, inquiries submitted by customers and members and forward to Head Office for processing ensuring all required documentation are in line with policy and procedures.
Liaise with all relevant Head Office departments regarding customer requests, queries and issues as the need arises.