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Service Advisor Location: Ripon, North Yorkshire Salary: £24k - £26k Excellent Benefits Monday - Friday, 8am - 6pm, 42.5 hours per week The Client: Our client is a well-established car dealership representing prestigious brands and providing excellent experiences and services. The Role: As a Service Advisor, you'll uphold professional, prompt, and courteous interactions with customers, enhancing the reputation of service department. Duties: Providing advice on technical queries and issues. Managing vehicle bookings for service, keeping customers informed of progress. Facilitating sales of repairs/parts and completing invoices upon service completion. Requirements: Previous experience as a Service Advisor in the motor industry. Experience in Customer relations. Strong interpersonal and organisational skills. IT literate knowledge of Kerridge would be beneficial. Benefits: 30 days holiday plus birthday off. Pension scheme wit life cover. Healthcare cash plan. Employee vehicle discount schemes. Highstreet discounts. Childcare vouchers. Cycle to work scheme. Eyecare vouchers. Free flu jabs. Internal and manufacturer training. Apply now for this exceptional opportunity to contribute to a leading automotive group and further your career! Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Keywords: Service Advisor, Service Adviser, Service Receptionist, Service Administrator, customer Service
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many duties on the move. Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities - Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!