Vacancy - Service Advisor
Our client is looking for an experienced Service Advisor to join its high performing aftersales team. If you have a passion for prestige vehicles and want to deliver an exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in automotive.
The role:
As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.
Main duties:
- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates
- Maintaining knowledge of our aftersales products and services
- Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction
- Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service
- Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer
About you:
- Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably
- Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team.
- Excellent administration and organisational skill, and good diary management and following up within agreed timeframes.
- Proven experience in a Service Advisor role, in the automotive industry
- Must be eligible to work in the UK and have a valid clean UK Driving Licence for a minimum of 1 year.
Benefits:
- Long service awards - enhanced holiday entitlement.
- Discount schemes with popular retailers
- Employee Car Ownership Schemes for yourself and family.
- Employee Assistance programme.
- Access to private healthcare.
- Pension scheme and life assurance.
Salary:
Basic - £31,500
Realistic OTE - 45k - 52k
Hours:
Monday - Friday, 8.00am - 6.00pm ( 45 hours per week)
Saturdays - 8.00am - 12.30pm (1 in 3, paid as additional hours)
Company car
If this sounds like you we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999.