We have a fantastic opportunity to join our growing business as a Device Analyst!
You will manage the service desk tickets in your queue, providing timely updates to our user base, and ensure customer service excellence by monitoring tickets on our ticketing system and reviewing customer feedback.
Reporting to the IT Desktop Manager, your key responsibilities will include providing support for the desktop estate across all computing devices, including laptops, desktops, tablets, and mobile phones.
Join our expanding support team as a Service Desk Technician and embark on an exciting career journey!
Employer description
LaneSystems Working alongside our Business Partners, we provide advice to help improve how the IT system should be ran and administered.
Providing a solution for a problem or a potential problem does not necessarily mean additional costs, but ensures efficient running of any infrastructure.
We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.
At CEF we have a bold ambition for growth.
General
Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution.