We have a fantastic opportunity to join our growing business as a Device Analyst!
Reporting to the IT Desktop Manager, your key responsibilities will include providing support for the desktop estate across all computing devices, including laptops, desktops, tablets, and mobile phones. You will manage the service desk tickets in your queue, providing timely updates to our user base, and ensure customer service excellence by monitoring tickets on our ticketing system and reviewing customer feedback. Your role will involve endpoint management, resolving incidents promptly, and maintaining best practices. You will also be responsible for maintaining effective documentation, configuration changes, and troubleshooting.
Additionally, you will deliver on key projects that help the business provide an improved service for our users, create and maintain software deployment packages and build images, and contribute to the overall asset management of devices. Working closely with colleagues on future technology changes, you will facilitate asset moves, changes, LAN patching, and cable management.
Please note: You will be required to travel locally across multiple sites
Join ZIGUP as a Device Analyst and enjoy some outstanding benefits ...
Of course, there's a great basic salary, but that's just the beginning, our most popular benefits include ...
Salary- £25,000 - £27,000 per annum depending on experience.
Annual leave- 24 days, rising to 26 with length of service. Of course, you'll have public holidays too and we'll even help you celebrate with an extra day off for your birthday!
Pension - Generous employer contributions of 5%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About you
- You'll have experience using unified endpoint management tools such as Lansweeper, PDQ Deploy and WSUS
- Excellent experience with Windows 10 and modern mobile operating systems
- Knowledge of Windows Desktop applications, as well as software applications and basic hardware for the PC
- Demonstrated expertise with the management and support of Microsoft Active Directory Domains
- Knowledge and demonstrated expertise with the management and support of Microsoft Office, Office 365, and common productivity applications
- Knowledge of wireless networking components and terminology, plus a familiarity with Cisco or other remote access VPN client
- Knowledge of Anti-Virus applications, deployments and images using MS MDT, SCCM (or similar), as well as peripheral management, encryption software, and MS Group policy
About us
ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UKs leading insurance and leasing companies, fleet operators, OEMs and blue chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance.
Our Purpose? Keeping customers moving, smarter.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.