Provide prompt and effective technical support for all aspects of personal computing to users, resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service.
Ensure delivery of a high-quality customer-focused user experience, maintaining high standards of access, availability, usability, and service excellence.
In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work.
An excellent, award winning company seeks a Support Analyst / Service Desk Analyst with some existing commercial IT experience - for a varied role within a dynamic SME environment.
My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory.
Our client has an exciting opportunity available for an experienced IT Services Analyst, to provide 1st and 2nd line support onsite and remotely for their hospices, offices and shops.
This is a varied, interesting role that will require a solid technical skillset, combined with excellent customer service skills.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
We are currently recruiting for one of the UK's Leading FMCG companies for the role of a Service Improvement Analyst.
It's an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device!
Exciting opportunity for a Service Delivery Analyst to join a leading organisation based near Chippenham on a permanent basis, offering up to £40,000 and opportunity for long term career and professional development opportunities
The Service Delivery Analyst will be responsible for
ensuring quality data management within the IT Service Management team.
improving accuracy of records relating to hardware and software asset management.