Exciting opportunity for a Service Delivery Analyst to join a leading organisation based near Chippenham on a permanent basis, offering up to £40,000 and opportunity for long term career and professional development opportunities
The Role
The Service Delivery Analyst will be responsible for:
- ensuring quality data management within the IT Service Management team
- improving accuracy of records relating to hardware and software asset management
- ensuring resolution of incident, service request, change and procurement requests - data gathering and analysis
- ensuring high levels of customer service (monitoring support calls, escalating repetitive issues)
- involvement in license reconciliation
- coach Service team and colleagues on best practice
About you
Applicants for the Service Delivery Analyst role will have:
- experience gained in a similar position with experience in data analysis, asset management, service delivery teams/processes, ITIL etc.
- sound knowledge of Microsoft technologies (e.g. Desktop, Office 365 etc.)
- data analysis skills ideally using tools like Power BI, PowerShell or similar
- excellent attention to detail and documentation skills
On offer
Salary up to £40,000 depending on experience plus excellent benefits including hybrid working!
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