Our client is seeking a Service Coordinator to perform a variety of tasks to ensure a high standard of customer service is delivered at all times, supporting the delivery of business objectives.
Where failings are made, escalate to line manager within 24 hours and take responsibility for all assigned client enquiries.
You will ensure all KPI's are met for assigned clients.
About the Role: As a Service Co-Ordinator within my client's Service Engineering department, you will be the linchpin in managing service requests and ensuring the highest level of customer satisfaction.
Your proactive approach and keen commercial awareness will drive the success of our service interventions and follow-ups.
Main Purpose of Job
Proactively promote the company's services and control service requests from customers to meet and exceed expectations.
The role of Customer Service Coordinator is busy and varied role, focusing on handling requests from customers, meeting their expectations in a timely manner.
Kenneth Brian Associates are working with a company based in Redhill, who are seeking a Customer Service Coordinator to join their team.
Service Coordinator required for our client, a leading HVAC company that has 6 regional offices and has been expanding since it formed over 20 years ago.
They offer their customers a complete turnkey solution for the installation, service, maintenance, fault finding and repair on a range of HVAC equipment throughout the UK.
Service Coordinator required for our client, a leading HVAC company that has 6 regional offices and has been expanding since it formed over 20 years ago.
They offer their customers a complete turnkey solution for the installation, service, maintenance, fault finding and repair on a range of HVAC equipment throughout the UK.