The Service Delivery Engineer's primary responsibility is to provide a high level of customer service and support to external customers.
The role will provide remote support by creating customer incident tickets, identifying problems, troubleshooting issues and adhering to internal and external SLAs.
They will also prepare room equipment for installation, support onsite engineers with testing, and maintain room and equipment records.
Pembrook Resourcing are currently seeking a workshop controller to join their client's aftersales department, as a Workshop Controller you will play a key role, ensuring the workshop runs smoothly and efficiently.
As a Workshop Controller you will allocate work to the Technicians based on the mix of skills available and resolve customer queries according to dealership and manufacturers guidelines.
You will calculate and manage the use of workshop resources effectively, monitoring staff and workshop performance to maintain standards.
In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work.
An excellent, award winning company seeks a Support Analyst / Service Desk Analyst with some existing commercial IT experience - for a varied role within a dynamic SME environment.
My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory.